Your ERPNext system is live. Now it needs someone who knows it as well as you do. KayraOne's AMC covers bug fixes, user queries, performance tuning, and minor upgrades — with a local team that responds the same day.
Functional bugs, configuration errors, incorrect report outputs, permission issues. Logged, triaged, and fixed — not just "closed as working as designed."
Your accounts team forgot how to run the GSTR-3B. Your storekeeper can't post a stock entry. We explain, fix, and document — so the same question doesn't come back.
Security patches and minor version updates (e.g., v16.1 to v16.2) applied on a scheduled maintenance window. Tested in staging first.
Slow reports, laggy forms, overloaded workers. We diagnose the root cause — database queries, missing indexes, Redis configuration — and fix it properly.
When your team grows, we onboard new users: account creation, role assignment, and a 1-hour training session on their specific module.
A brief monthly report: open tickets, resolved issues, system metrics, and recommendations. You know exactly what was done and what's coming.
System down or data corruption. Response: 4 business hours.
Example: Users cannot log in. Payroll run is corrupted. Stock report shows negative inventory.
Core business process blocked. Response: 1 business day.
Example: Sales invoice cannot be submitted. Purchase order approval is stuck. GSTR-1 export is wrong.
Non-blocking issue or training query. Response: 3 business days.
Example: Report needs a new filter. Print format needs a logo update. New user needs role assignment.
Major version upgrades (e.g., ERPNext v15 → v16) and new custom development are scoped and quoted separately — they are not included in AMC, because they require proper project planning.
For teams under 20 users
For teams of 20–100 users
For multi-entity or high-volume deployments
Unused hours do not roll over. Overages are billed at the standard hourly rate. All plans require a minimum 12-month commitment.
Free 45-minute consultation. We map your processes and tell you honestly if ERPNext is the right fit.